FAQ's

AnSWER YOUR MOST COMMON QUERIES

Order

How do I order online?

To purchase any product on the French Knots eStore, simply click on the item you wish to buy, select the required size/color and click ‘add to cart’. You will get a pop-up that added to your cart. Click ‘proceed to checkout’ button and provide all your delivery details at checkout page, don’t forget to provide the valid cell phone and email. After that select your desired payment option from drop down list and click ‘place order’ button.

How do I know that my order is placed or not?

French Knots eStore uses highly precise automate email system. After successfully placing the order you will get the confirmation email at your valid email address with in time. In which you will get your order summary/invoice with your order number. If you did not receive any email that means your order is not successfully placed

Can I cancel my order?

Yes, you can cancel or change your order at the same time as you are still browsing and shopping, simply remove it and/or update from ‘Shopping Cart’.

But once your order has been confirmed however, it’s not possible for you to change or cancel it prior to dispatch. In this instance the order will be sent to you and then if required you will have to return it. Please refer to our Returns Policy if you require further information.

Payment

How can I pay on your site?

At French Knots eStore we have following payment options:

Online/Credit Card (Visa or Master Credit/ Debit)

What currency do you use?

All prices have a default display in Pakistani Rupee (PKR), including GST.

Delivery

How long will my order take to be delivered?

Shipping time within Pakistan is 7 working days and for international order shipment time is 14 working days.

What courier services do you use for shipping?

Shipments within Pakistan are being dispatched by Call Courier/Leaopard/M&P.

International Order are dispatched through DHL.

How do I check the delivery status?

After dispatch, you will be provided with a Tracking number for your order through SMS/Email. You can check your order status on Call Courier/Leaopard/M&P and DHL websites for local and international order respectively, copy and paste your tracking numbers to track your order.

What if I am not available at the time of order delivery?

Our courier person attempts twice to deliver a parcel to your provided address. Kindly ensure that the valid address, postal code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to French Knots head office and you will get the email confirmation.

Security

How secure are my credit card and personal information?

Your security while shopping online with French Knots is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure, using SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

Naheed Lali

Founder